Invoices, paying and payment cards
How and when we bill you, and where to find everything to do with paying.
When you are invoiced
- Most services are invoiced for the first month when you order, and set up once that invoice is paid.
- Virtual servers are reviewed by us first, then invoiced. Nothing is charged before that.
- SSL certificates are invoiced once, for the certificate's term.
- Monthly services renew automatically each month, in advance, until you cancel them.
Prices are in pounds sterling. The price shown before you order is the price you pay, and the order page says whether VAT is added.
Find and pay an invoice
Each invoice is emailed to you, and the link in the email opens it here on our site once you are signed in. Everything else is in your account:
- Billing lists every invoice with its status, due date and what is left to pay. Open one to see its lines and payments, view or download the PDF, and pay it. The same page shows your payments and refunds, upcoming renewals, any credit you hold, quotes waiting for you to accept, and lets you download a statement for any period.
- The Billing tab on your dashboard shows your latest invoice.
- My Orders lists your orders, invoices and quotes together.
To pay, choose Pay and pay by card. Card details are entered directly with our payment provider; your card number never reaches our servers.
Your billing address is the one on My Account. Change it there and your next invoices and statements use the new address.
Receipts
Billing History lists every payment you have made, with a printable receipt for each.
Payment cards
A card is saved the first time you pay, or you can add one on Payment Cards. From there you can add cards, remove them, and choose which one is your Default.
When your default card is within two months of expiring, we email you and the dashboard shows a reminder. Replace it before it expires.
Seeing what you spend
Spending shows what you have spent this month and last, what is due in the next 30 days, and where it goes by group, service, month or tag. The figures refresh every fifteen minutes.
If a renewal is not paid
If a renewal is not paid, we may suspend the service until it is, and may end it if it stays unpaid. See our terms. If you are having trouble paying, talk to us early.